Continuous Quality Improvement
The management philosophy and system promote positive organizational change, as well as an effective cultural environment, for continuous improvement of all aspects of the organization.
Total Quality Management
A systematic approach to the measurement, evaluation, and improvement of the quality of all products and services, through the use of disciplined inquiry and teamwork.1
Performance Assessment and Improvement
A model that specifies elements that can and should be measured and monitored in order to ensure a systematic process of improving the quality of services.2
Risk Management
A process that identifies, evaluates, and takes corrective action when needed to mitigate and manage risks to decrease losses.
Professional Review Organization
A group of peers that evaluate the appropriateness of services and quality of care under reimbursement and/or state licensure requirements.
Utilization Review
The process of making sure healthcare services are being used appropriately and efficiently.
Peer Review
A system that evaluates the quality of work of a group of health professionals through the review of their peers.
Prospective Review
Evaluation of proposed interventions that have not been provided yet.
Concurrent Review
Ongoing review as interventions is provided.
Retrospective Review
Medical record chart audit after interventions are provided.
- Wan T.T.H., Connell A.M. (2003) Total Quality Management and Continuous Quality Improvement. In: Monitoring the Quality of Health Care. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-1097-0_12[↩]
- Anne Klassen, Anton Miller, Nancy Anderson, Jane Shen, Veronica Schiariti, Maureen O’Donnell, Performance measurement and improvement frameworks in health, education and social services systems: a systematic review, International Journal for Quality in Health Care, Volume 22, Issue 1, February 2010, Pages 44–69, https://doi.org/10.1093/intqhc/mzp057[↩]